We leverage highly effective tools and processes including calls, letters, credit bureau reporting and legal resources to effectively recover delinquencies. What's different about SGA Call Center is we also understand that each debtor has unique circumstances, and deserves to be treated in a respectful, ethical and collaborative manner. This approach not only generates higher recoveries, it reduces risk and generates a better result overall.
Time is a critical element in the collections life cycle, so we initiate collections activities within 48 hours of receiving a new account. Our blended collections campaigns utilize a combination of letters, outbound calls and a web-based payments portal designed to secure immediate payment or generate actionable inbound traffic. Whether we are conducting first or third party campaigns, our objective is to constantly move payments “upstream”, closing accounts with full payment quickly and delivering the resulting cash flow to you.
When traditional first and third party collections activities are not successful, we provide legal debt collections services for select accounts you assign. Our legal approach is professional, rigorous, and fully compliant with all state and federal laws and regulations.